![]() Also, you may want to try on a different computer to see if the issue is local to your computer or if it persists across multiple computers with your account. If you have followed all of these steps and the problem persists, contact the OIT Service Desk or OIT Software Licensing.You can also manually edit your hosts file if you would prefer, but the process is more technical.Click cleanup now to allow the program to continue.If more than 0 entries were fixed, this probably fixed the issue.Type y to allow the program to continue.Choose your language (type e for English).Windows: AdobeCreativeCloudCleanerTool.exe.Download, install, and run the CC Cleaner Tool:.Your hosts file could contain entries that keep your computer from communicating with Adobe servers. From the login screen youll be able to download your Creative Cloud apps for desktop, web, and mobile. Then restart your computer, open a browser, and sign in again with the instructions in Step 1. You can install the mobile app from your app store. ![]() There are good instructions here: 's-Cookies
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